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Sales, Business Development, Project Staffing in CRM & BI
An accomplished professional with over 16 years experience with a successful track record in Sales, Business Development, Recruiting for IT and software development, IT consulting, finance, sales and marketing, manufacturing professionals. Gifted with strong sales background with good understanding of CRM (Siebel, Sugar CRM, SFA) – eMarketing, Sales & Campaign Management, BI & Analytics. Possess excellent research, negotiating, prioritizing, applicant tracking, problem solving and analytical skills, with the ability to work well under pressure, while building strong relationships. Presenting a hands-on approach, high energy level, an excellent communicator with a demonstrated ability to build strong partnerships within the Staffing community. Excellent conflict resolution skills. International experience in the US, Canada, UK, Middle East, India, Thailand, South Africa markets.
| Last Resume Update | 19, Thursday 2010 |
| Address | |
| Degree | Masters Degree |
| Experience | More than 15 Years |
| Category | BI-ETL-DW |
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| Phone Number | register to see |
| LinkedIn Profile URL | register to see |
Experience
Summary:
• An accomplished professional with over 16 years experience with a successful track record in Sales, Business Development, Recruiting for IT and software development, IT consulting, finance, sales and marketing, manufacturing professionals. Thorough knowledge of all federal, state laws affecting human resources issues. Gifted with strong sales background with good understanding of CRM (Siebel, Sugar CRM, SFA) – eMarketing, Sales & Campaign Management. Possess excellent research, negotiating, prioritizing, applicant tracking, problem solving and analytical skills, with the ability to work well under pressure, while building strong relationships. Presenting a hands-on approach, high energy level, an excellent communicator with a demonstrated ability to build strong partnerships within the Staffing community. Excellent conflict resolution skills.
• International recruiting experience in the US, Canada, UK, Middle East, India, Thailand, South Africa markets.
• Extensively worked with cross functional department to understand and meet their needs and collaborated with them in executing effecting recruiting operations. Designed end-to-end process around recruiting (active and passive), on boarding and off boarding permanent employee, contractor, sub contractors and monitoring the process effectiveness.
• Designed micro and macro level process for Program and Project Mangers working with sub contractors and managing them.
• Experience and well versed with end-to-end process involved in setting up Global Operations, Strategic, Passive and Tactical recruiting. Vendor Management, Application Tracking Systems, Cross functional department interactions, legal and immigration.
• Successful track record in recruiting IT candidates in the following areas: Siebel, Siebel UCM, IBM Websphere, BEAWeb Logic (now Oracle) JD Edwards, PeopleSoft, SAP FI, CO, SCM, MM, SD, APO, CRM, PLM, SAP ABAP, XI, Netweaver , Basis, BW, ASP.NET, VB.NET, Java, C#, C++ , TIBCO, MQSeries, webMethods, Vitria, UNIX, Solaris, Linux, SQL Server, Oracle, Crystal Reports, Teradata, BW/BI, Informatica, Genesys, Convergys, Amdocs, Intec, Pega, Sales & Marketing, Finance.
• Hand on experience using Recruiting tools such as PC Recruiter (Main Sequence) and PeopleSoft and PeopleSoft.
Education:
Masters (MBA) 1992
Bachelor of Science, Bombay University, 1989
Specialties
Developing recruitment strategies.
• Experience with 3rd party vendors.
• Account Management.
• Vendor Management
• Recruiting in a high-volume environment.
• Experience recruiting in the consulting industry.
• Ability to build strong and committed team.
Employment History
Feb 2010 – Current Consultant Sricom Inc
Jan 2009 – Feb 2010 Consultant - Speridian Technologies
June 2001 – May 2008 Patni America’s, CA- USA.
Sr. Manager - Recruitment
October 2000 – June 2001 EC-Manage Inc., Fremont, CA
Account Manager
June 2000 – October 2000 Geosoft Infotek LLC
Account Manager
May 1995 – May 2000 EAT GmbH, Germany
Manager Sales – Asia Pacific
May 1992 – April 1995 Welspun Terry Towel.
Sr. Officer Production Planning
Work Experience
Sricom Inc – Bensalem, PA
Director
Sricom Inc , is a SME Consulting & Staffing Augmentation company based in Bensalem, PA USA offering services in Healthcare, Public Sector, Hi-Tech, Telecom domain and to Tier 1 System Integrators in the United States.
➢ Driven the employment process and strategies within assigned organization, simplifying complex recruiting strategies.
➢ Thorough understanding and adherence and enforcement of internal staffing process as well as contributed to the development of staffing process improvements
➢ Proactively managed escalation process related to all requisition activity (internal vs. external challenges)
➢ Performed executive recruiting, including identifying appropriate Contingency or Retained Search firms, maintaining relationships and partnering to ensure that candidates are interviewed expeditiously
➢ Build and maintain cross-functional relationships across HR, Staffing & Finance.
➢ Rolled Job Diva, application tracking system.
➢ Utilize, updated and maintained applicant tracking system – PC Recruiter and PeopleSoft.
➢ Provided staffing reports and metrics
➢ Acted as point person for clients, practice heads, departments heads, vendors in providing staffing reports and metrics , escalations and resolving conflicts.
➢ Conducted interviews using in depth behavioral and skills assessment techniques
➢ Acted as project manager for client focused staffing projects (not just requirement focused)
➢ Managed multiple relationships, both internally and externally
Speridian Technologies –NM
Director – Middle East
➢ Client Management, project management and delivery of a full range of solutions.
➢ Manage range of clients and their projects to ensure deliverable are in-scope, on-time and on-budget.
➢ Manage client expectations and communication and collaborate with internal and external teams.
➢ Seek opportunities within existing and new clients.
➢ Driven the employment process and strategies within assigned organization, simplifying complex recruiting strategies.
➢ Proactively managed escalation process related to all requisition activity (internal vs. external challenges)
➢ Build and maintain cross-functional relationships across HR, Staffing & Finance.
➢ Rolled Job Diva, application tracking system.
➢ Utilize, updated and maintained applicant tracking system – PC Recruiter
➢ Acted as point person for clients, practice heads, departments heads, vendors in providing staffing reports and metrics , escalations and resolving conflicts.
➢ Managed multiple relationships, both internally and externally
Wins: Abu Dhabi Judiciary – Siebel Case Management Phase 2 Implementation. Build strong relationship with Oracle and SAP offices in Middle East.
Patni Americas – Corporate, Milpitas, CA May 2001 – June 2008
Sr. Manager Recruitment
Patni Computers Telecom is an System Integrating Company is based in Cambridge, MA with offices in UK, Canada, Thailand and India with revenue of USD 75+ million with Global Staff strength of about 14000+. As a Sr. Manager I am responsible for Designing & Managing Global Operations, Recruitment and Logistics, Managing Resource allocations for global Projects, Global Recruitment, Business Intelligence and Event Management. My role and responsibility is not limited to Operations. I devise processes for Global Operations (Recruiting & Logistics), Business intelligence and appraising growth within accounts. Negotiating deals and resolving complex cases in relations to Vendor and Employees.
Responsibilities
➢ Setting up Global Operations - Supply Chain (Recruitment). for Global Projects.
➢ Working with Practice Heads, CoE’s and Clients to understand their project needs.
➢ Build and maintain cross-functional relationships across HR, Staffing & Finance.
➢ Ensured recruiting solutions are consistent with Corporate Staffing goals and objectives , also ensuring that the elements of diversity and organizational fit are included in the recruiting and hiring process
➢ Partnered with HRD to develop and implement a recruiting strategy that ensures our candidate pipelines are diverse
➢ Strategic Resourcing of key Sr. Management and Sr. Technical positions such as CIO’s. Client Partner, Global Delivery Head, Head of Development, Engagement Managers, Architects, Practice Head.
➢ Strategic and Tactical Recruitment
➢ Educate hiring managers on legal implications in hiring
➢ Bench Management.
➢ Redefining of Operations & Recruiting Process
➢ Contract & Vendor Management, which included defining policies, guidelines for invoicing, performance monitoring of vendors.
➢ Point of contact for all vendors and sub contractor’s escalation and resolutions.
➢ Rolling and managing Applicant Tracking System PC Recruiter.
➢ Reviewing vendor MSA’s and SOW’s (with Patni Contracts & Legal)
➢ Partnered with finance in determining headcount for client group, as well as manage the reconciliation of budgeted headcount vs. actual headcount
Accomplishments
• Set up fully functional and productive recruiting cells and team in Canada, UK , Germany (EMEA), Dubai, Bangkok – Thailand, Pune & Hyderabad in India.
• Rolled out various creative Recruiting Programs enabling better profit margins.
• Build teams that are and were contributing towards the company’s goals.
• Increased manpower strength from dramatically from 70 to 2000+ for the Telecom Business Unit in 4 yrs and formerly known as Cymbal Corporation.
• Designed Micro and Macro process aimed to towards best practice in recruiting with an emphasis on Sales/Customer Management Account Management & building pipeline of candidates.
• Introduced the concept of passive recruitment.
EC-Manage, Fremont, CA,
Account Manager
Addressed fortune 1000 customers and Dotcom’s for software implementation projects for CRM solutions with focus on Clarify CRM package. Made sales through Project Consulting in Clarify and EAI Solutions.
Responsibilities
• Developing business independently, that is credible and persuasive
• Account Management.
• Creating relationships with new clients, generating revenue through IT consulting on TIBCO and Siebel.
• Recruiting
• Immigration
Geosoft Infotek LLC
Role: Account Manager IT Consulting (Staff Augmentation)
Addressed fortune 1000 customers and Dotcom’s for software implementation projects on ASP, Java Technologies , System Admins (Unix, Windows NT ) and Database Admins (Oracle , SQL Server).
Responsibilities
• Developing business independently, that is credible and persuasive
• Candidate Resourcing.
• Recruiting
• Immigration
EAT GmbH, Germany
Manager Sales – Asia Pacific
EAT GmbH, a Software Development Company with its products chiefly aimed to provide CAD CAM & MIS solution for the Textile industry. EAT India is the regional office for SE Asia operations.
Responsibilities:
• Sales and Marketing plan for the Indian market.
• Pre Sales Support for Asia Pacific and Western Europe.
• Setting-up and managing UK operations in its initial stages.
• Managing Program Management - Post Sales Support and Training, installation, customization, networking (LAN) and after sales support.
• Leading a team of 4 engineers for the Asia Pacific Operations.
Achievements:
1. EAT GmbH sales crossed more than 25 million DM in the SE Asia, forcing the largest competitor (Sophis Systems) to close their South East Asian operations.
2. Provided Pre Sales Support for Customers in Germany, Belgium, UK, Italy, Holland, Turkey, Indonesia and Taiwan apart from the Indian subcontinent.
Welspun Terry Towels, Bombay
Sr. Officer Production Planning
Welspun India Ltd. is a group of companies having Business activities in manufacturing 100% Cotton Terry Towels – Asia’s Biggest Manufacturing unit of Terry Towels (Welpsun Terry Towels), Cotton spinning, POY, Steel, Financial Services and Real Estate.
• Worked as Management Trainee from June 1992 - March 1993. During our training period we were exposed to various departments and made to understand their functioning.
• Worked as Sr. Officer- Production, Planning and Control in Welspun Terry Towel.
• Responsibilities as the Sr. Officer- Production, Planning and Control were Planning and executing of Sales orders, Sample developments, Analyzing Raw material requirements, coordinating with Marketing departments and planning shipments and reconciliation of sales order.
Education
Masters in Business Administration - Marketing & Finance